Help & contact
A question about Rimbi, a draw or your subscription? Answers to the most common requests are below. Otherwise, write to us: a real person will answer, in English or French.
Tell us your phone model and, if you can, add a screenshot. Never send us your password or a code you received by email.
Email supportHelp topics
New to Rimbi? The FAQ on the home page covers how it works and pricing. To plan your Secret Santa, read our guides.
I didn’t get my sign-in code
The 6-digit code comes from bonjour@rimbi.app in less than a minute. Check your spam folder and the address you typed, then ask for a new code: each code is valid for 10 minutes.
Face ID no longer unlocks Rimbi
Tap “Use my passcode” to unlock with your phone’s passcode. Then check that Face ID (or Touch ID) is allowed for Rimbi in your iPhone Settings.
My invite link doesn’t work anymore
Invite links and codes are valid for 7 days, then deleted for your security. Ask the organizer to send you a new one from the app.
A guest without the app didn’t get their link
The organizer can resend it from the participant list, by text or email, or fix the number or address. Messages come from Rimbi, so check the spam folder too.
Someone drops out after the draw
The organizer removes the person from the event settings. Rimbi then makes a discreet adjustment: only one person’s draw changes, and the organizer doesn’t know whose. The organizer can also redo the whole draw.
How do I cancel my subscription?
On iPhone: Settings › your name › Subscriptions › Rimbi. On Android: Google Play › Payments & subscriptions › Subscriptions. Cancellation takes effect at the end of the period you’ve already paid for, and your groups are kept.
I changed phones: how do I get my subscription back?
Sign in with the same email address, then tap “Restore purchases” in Profile › My subscription. Your subscription is linked to your Apple or Google account.
How do I download or delete my data?
In the app: Profile › Data & privacy. You can download all your data or delete your account there. Your account is deactivated right away and permanently erased within 30 days. Don’t have the app anymore? Email us from your account’s email address and ask for deletion: we erase the account and its data within 30 days. Remember to cancel your subscription in the store.
How do I report a message or content?
Long-press the message, then tap “Report”. You can also email us: it’s our contact point for reporting illegal content.